Frequently Asked Questions
You ask, we answer
Where does the name Tatara come from?
Tatara is a term that refers to a traditional method of Japanese sword-making. In this process, a Tatara furnace is used to heat and forge the steel for the Katana blade, which is then cooled and tempered to create a strong and sharp blade.
The name “Tatara” evokes our goals of precision, strength, and craftsmanship, as these are all qualities associated with traditional Japanese sword-making.
Like the Japanese katanas, our products are made with extreme dedication and attention to detail. Combining this with the obsessive precision of modern engineering, TATARA Razors is proudly creating safety razors of rare sensitivity and strength.
Who are the founders of Tatara?
Tatara was founded by 3 friends and mechanical engineers passionate about product development. They came together in September 2016 to dream, design, and develop TATARA’s shaving products. You can find more in the section “about us“.
Where can I visit you in Portugal?
If you are in the Porto or Lisbon region, we encourage you to visit Loja das Tábuas and Busilis stores to discover the beauty and functionality of Tatara products for yourself. These high-quality, Japanese-inspired products are perfect for anyone looking to elevate their home or personal care routine.
Do you offer Discounts?
We do have discounts. We advise subscribing to our newsletter so you can receive all the news and promotions firsthand! You can do it on the footer of our website or you can send us an email and we’ll do it for you.
What payment options are available?
You can use Paypal, Debit, or Credit Card. Other applications like Stripe, Google Pay, Apple Pay, or even Alipay are also available.
Which countries do you ship to?
We ship our products to customers all around the world. We have a wide range of shipping options available to ensure that your order arrives safely and promptly at your location.
Please note that we may not be able to ship to certain countries or regions due to the unavailability of postal services or other logistical issues. In these cases, we will do our best to find an alternative shipping solution or notify you if we are unable to fulfill your order.
Which shipping options do you have?
Portugal:
Standard – 5€ – 3 to 6 working days
Europe:
Standard – 8€ – 6 to 10 working days
Express – 10€ – 3 to 6 working days
Rest of the World:
Standard – 10€ – 10 to 20 working days
Express – 12€ – 4 to 8 working days
Standard Shipping is provided by National Post Office services, and Express is carried by Fedex/TNT.
Will I need to pay customs fees or taxes in my country?
When ordering products from our store, you may be required to pay customs fees or taxes in your country. These fees and taxes are imposed by your country’s government and are not included in the price of the products you purchase from us.
It is important to note that the amount of customs fees and taxes that you are required to pay will depend on the laws and regulations in your country, as well as the value and type of the products you are purchasing.
We recommend that you familiarize yourself with the customs laws and regulations in your country, as well as the applicable fees and taxes. You may be able to find this information on your government’s website or by contacting your local customs office.
Do you allow returns?
The purchaser has a 15 days trial period (except for consumable products, used brushes & towels). However, if not satisfactory, the customer may return the product in perfect condition and in its original package (protected to eliminate damages during transport).
A refund will be done to the account of payment (excluding shipping and taxes), after evaluation the product’s condition.
How do I return my package?
We offer a FedEx pick-up hassle-free return process.
To initiate a return, please contact our customer service team with the pick-up address, day & time.
The pick-up service has a total cost of 35€ and can be deducted from the total refund.
Please check your shipping rates and delivery times before requesting a pick-up, as it may be more convenient than our pick-up service.
How to shave with a safety razor?
Shaving with a safety razor is a traditional and effective method that requires a proper technique for a smooth and comfortable shave. The most important steps are:
- Prepare your skin by cleansing it with warm water.
- Wet your shaving brush and create a lather with shaving cream or soap.
- Hold the razor with a relaxed grip and shave with the grain of your hair growth.
- Rinse your face between passes and reapply lather for a second and a third pass.
- Rinse your face with cold water and pat dry.
- Apply an alum stone, aftershave, or moisturizer to soothe and moisturize your skin.
Read here, for a step-by-step guide to help you shave with a safety razor.
How should I care for my new razor?
To properly care for a safety razor, follow these steps:
- After each use, rinse the razor thoroughly with warm water to remove any excess hair and shaving cream.
- Use a soft cloth or brush to gently scrub the razor, paying special attention to the blades and the area between the blades. This will help remove any built-up soap or grime.
- Dry the razor thoroughly with a clean, soft cloth to prevent rust and corrosion.
- Store the razor in a dry, cool place, away from moisture and direct sunlight.
- Regularly inspect the blades and replace them as needed to ensure a smooth, close shave.
- Avoid dropping or mishandling the razor, as this can damage the blades and the handle.
- If the razor has a removable blade, carefully remove and replace the blade using the appropriate tool. This will help prevent injury and maintain the razor’s performance.
How should maintenance be done?
To clean your safety razor, follow these steps:
- Remove the blade from the razor by twisting the handle to loosen the blade.
- Rinse the blade under hot water to remove any excess hair or soap.
- Use a small brush, such as a toothbrush, to gently scrub the blade to remove any remaining dirt or debris. You can also use a blade cleaning solution or rubbing alcohol to help disinfect the blade and remove any bacteria.
- Rinse the blade thoroughly under hot water to remove any cleaning solution or soap.
- Dry the blade thoroughly with a clean towel or cloth.
- Reassemble the blade and handle, being sure to tighten the blade securely in place.
It’s a good idea to clean your safety razor regularly to maintain its effectiveness and extend its lifespan. You should also replace the blade periodically, as dull blades can cause irritation and increase the risk of cuts and nicks.
What are the differences between Open Comb and Closed Comb?
The Open Comb (OC) plate is designed to guide stubble against the blade, making it easier to cut longer and thicker hair. Its dented configuration allows more lather to remain on the face and gives higher exposure between your skin and the blade.
The Closed Comb (CC) plate is our smoothest option and the most popular. It is designed with small grooves along the edges of the plate giving less blade exposure to the skin.
What is the best material for my razor?
Titanium and stainless steel are both popular materials for safety razors, and each has its own unique properties and characteristics. Here are some key differences between titanium and stainless steel safety razors:
- Durability: Both titanium and stainless steel are known for their durability, but titanium is generally considered to be stronger and more corrosion-resistant than stainless steel. A titanium safety razor may be a good choice for those who want a long-lasting, high-quality tool that can withstand regular use.
- Weight: Titanium is generally lighter than stainless steel, so a titanium safety razor may be a good choice for those who prefer a lighter-weight tool. However, the weight difference between the two materials may not be significant, depending on the size and design of the razor.
- Cost: Titanium safety razors tend to be more expensive than stainless steel razors due to the higher cost of titanium as a material. If budget is a concern, a stainless steel safety razor may be a more economical choice.
- Blades: Both titanium and stainless steel safety razors can be used with standard double-edge razor blades, so the choice of material does not affect the type of blade you can use.
Ultimately, the best choice between a titanium and stainless steel safety razor will depend on your personal preferences and needs. Both materials have their own strengths and limitations, and the best choice for you will depend on your specific shaving habits and requirements.
Can a stainless steel safety razor rust with time?
Yes, a stainless steel safety razor can rust over time. Stainless steel is a type of steel that contains chromium, which helps to prevent rust and corrosion. However, even stainless steel can rust if it is not properly cared for or if it is exposed to certain conditions.
One common cause of rust on a stainless steel safety razor is water exposure. If the razor is not dried thoroughly after use, water can collect on its surface and begin to corrode the metal. This can cause rust to form, especially if the razor is stored in a damp or humid environment.
Another cause of rust on a stainless steel safety razor is exposure to other corrosive substances. For example, some shaving creams and soaps contain ingredients that can react with the metal and cause it to rust. Similarly, if the razor is stored near other metal objects, such as a razor blade, it may be prone to rusting.
To prevent rust on a stainless steel safety razor, it is important to keep it clean and dry after use. It should be stored in a dry, well-ventilated place, away from other metal objects. Additionally, it is important to avoid using harsh or abrasive cleaning products on the razor, as these can damage the protective coating and make it more susceptible to rust.
MASAMUNE SERIES: Differences between Masamune & Masamune Nodachi?
The Masamune Nodachi has a bigger blade gap and exposure, which makes it a more aggressive razor overall. It also has a bigger handle.
The Masamune is a milder razor. However, it is very comfortable and efficient. You can see the differences between them in this table:
You can check your preferences and combine all the parts from both razors as well in the customize menu or read more in Masamune vs Nodachi
MASAMUNE SERIES: Can I mix parts between Masamune & Masamune Nodachi?
Yes! Exchanging parts between Masamune and Masamune Nodachi is 100% possible.
By combining the parts from both razors you will get different blade gaps and exposures. You can check all possible combinations in this table:
To choose and customize your razor, go here.
MASAMUNE SERIES: Which of your razors is more aggressive?
The Nodachi Open Comb is our more aggressive safety razor. It is designed to provide a more efficient and precise shave, particularly for those with thicker or denser facial hair.
MASAMUNE SERIES: Why do I feel so secure with your razor?
We understand that a great shaving experience is essential, and that’s why we prioritize both the functionality and aesthetics of our razors. In order to reach a smooth shave, we have designed and implemented the Unique Fitting System and Blade vibration-damping design.
The Unique Fitting System is responsible for:
– High perpendicularity between handle and razor head which permits better precision during the shaving:
– Symmetrical load distribution on the threads preventing excessive wear and increasing resistance.
-Compact and reduced clearance between the parts which provides:
-Less vibration on the blade cutting line;
-Smoother and safer shave;
-Increase in blade tool life.
– Protection of mechanical deformation of the threaded pin on the top cap, even in the eventuality of dropping the razor.
-Alignment of the blade and parts always in the same position, independently if you close the razor one way or another;
The unique fitting system is applied in:
-The outer handle top cylinder
-The inner hole on the plate
-The inner cylinder on the handle
– The outer cylinder on the cap.
Seems confusing? Here is an explained draft where each colour will precisely slide with each other (see the colours).
It’s not only the Unique Fitting System that is responsible for a 0-blade chatter-free.
We took this issue very seriously, asked users’ opinion, and studied and tested it with different prototypes.
We understood then that we needed a rigid blade design to restrain the vibratory motion, such as mechanical oscillations of the blade, and to considerably improve the shaving experience, especially the performance when shaving against the grain.
Blade vibration-damping design
The solution is another of the Tatara secrets.
We conceive a damping design, a wide contact area that supports and clamps the blade between the cap and base plate! It guarantees contact and forces enough for the blade to not vibrate during the shave, giving it the smoothest shave possible.
MURAMASA SERIES: What is the Muramasa and its patent?
The Muramasa – Adjustable Safety Razor is our revolutionary and most recent product. Being 5 razors in 1 and having an innovative adjustment system where you can change the BG and BE at the same time!
You can find more info here.
MURAMASA SERIES: Do I need to apply grease to the Muramasa?
For better maintenance and after cleaning the razor several times during the years, you could apply a small amount of oil, or petroleum jelly (vaseline), to the dial and sliding plates. This will assure the movement is kept smooth throughout the years.
MURAMASA SERIES: Do I need to replace the Muramasa O-ring?
The Muramasa is done in 316L stainless steel that has very low wear, especially in such short movements as the dial paths. The razor was built to endure a lifetime.
You do not need to disassemble the razor every time you shave, we actually advise doing it 3-4 times a year for in-depth cleaning, if necessary.
The lubrification is not necessary for rotating the dial, we mostly do it once the parts are ready to certify the tunning of the razor was well done and is accordingly to our expectations.
If you are unlucky and accidentally cut the o-ring, we can provide more o-rings or you can buy them online from other suppliers. The O-ring longevity is unknown but they are done to endure a lifetime too. We have the Muramasa now and in 3 years we never had to replace the O-ring.
How to use your shaving brushes?
Using a shaving brush is a traditional method of preparing your face for a close, comfortable shave. Here are the steps to using a shaving brush:
- Wet your face with warm water to soften the hairs and open the pores.
- Dip the shaving brush in warm water and shake off excess water.
- Load the brush with shaving cream or soap by swirling it in a circular motion on the surface of the cream or soap.
- Apply the lather to your face using the brush in a circular motion to create a thick, even layer of lather. Be sure to cover all areas of your face that you plan to shave, including the neck and jawline.
- Allow the lather to sit on your face for a minute or two to soften the hairs further.
- Begin shaving with the grain of your beard, using short strokes and rinsing the blade frequently.
- Rinse your face with cold water to close the pores and remove any remaining lather or debris.
Using a shaving brush can help to lift and soften the hairs, making them easier to shave and helping to prevent irritation. It can also help to create a rich, thick lather that moisturizes and lubricates the skin, making for a more comfortable and enjoyable shaving experience.
Read more here.
How to open the hair of a shaving brush?
To open the hairs of a shaving brush, follow these steps:
- Wet the brush with warm water and shake off excess water.
- Hold the brush by the handle with the bristles facing down.
- Gently squeeze the bristles with your fingers to loosen and separate the hairs.
- Use a comb or your fingers to gently comb through the bristles to further separate and fluff up the hairs.
- Allow the brush to air dry with the bristles facing down to prevent water from getting trapped in the handle.
Opening the hairs of a shaving brush can help to improve its performance and create a richer, more luxurious lather. It’s a good idea to open the hairs of your brush regularly, especially after using it for the first few times. This will help to keep the brush in good condition and improve its overall performance.
Which blades should I use?
All double-edge blades can be used with our safety razors. We have seen that some blades are not as accurate as others probably due to small process variations in the blade manufacturing process.
Due to the tight tolerances of our razors, it’s important the blades are accurate so we advise you to try a new blade of a different batch if this situation happens.
We like to challenge our customers to use the sharpest blades they can find! This is because sharp blades truly show the benefits of our clamping system and the high tolerances of our products.
With a normal razor, you would get micro-vibration and blade chatter with any blade. This will remove all the pleasure and comfort during shaving. Many people don’t like to use sharp blades because, due to their sharpness, this micro-vibration will be more noticeable and cause harm to the skin (blade chatter is the skin’s worst enemy when it comes to nicks and razor burn).
In the Masamune and Muramasa Series, the control of the blade vibration is so much better than even with the sharpest blade on the market, you will have a smooth shave!
Where can I purchase replacement double-edge blades?
Double-edge blades can be purchased from various sources. Here are some common options:
- Our online store.
- Online or local shaving stores: Numerous stores specialize in shaving products and offer a wide range of double edge blades.
- Supermarkets and Drugstores: Many supermarkets and drugstores have a grooming section that includes shaving supplies. Double-edge blades can often be found there, either individually or in packs.
- Barbershops: Some barbershops sell shaving products, including double-edge blades. It’s worth checking with your trusted barbershop to see if they offer blades for sale.
When purchasing double-edge blades, consider factors like blade sharpness, durability, and compatibility with your razor. It’s advisable to read reviews, compare prices, and choose blades that suit your personal shaving preferences.
Remember to exercise caution while handling and disposing of used blades, as they are sharp and require proper disposal methods for safety.
When to replace the spare blade?
The recommended replacement time varies depending on the frequency of use and the manufacturer, but as a guideline, we recommend replacement after 5 to 8 uses.
How to recycle your blades?
Collect your used blades in a designated container, such as a blade bank or a puncture-resistant container.
It’s important to contact your local recycling center or waste management facility to inquire about their guidelines (such as designed drop-off) for recycling razor blades.